Whether it's an account issue, payment question, bonus terms, or anything game-related — we're here for you every step of the way.
Select the category that best matches your issue below
Opening a new account, changing your password, and updating your profile.
How to deposit and withdraw via bKash, Nagad, and Rocket.
Terms and conditions for welcome bonuses, cashback, and free bets.
Game rules, understanding odds, and managing your bet slip.
How to download, install, and update the Android and iOS apps.
KYC documents, two-factor authentication, and account security.
VIP tier benefits, points system, and exclusive offers.
Setting limits, self-exclusion, and getting help.
24/7 support available in Bengali
The fastest way to get help. Average response time is just 2 minutes.
Now OnlineEmail us for more complex issues. We typically respond within 2–4 hours.
support@2018wc.netJoin our official Telegram channel and get direct support.
@2018wc_supportUsing the 2018 WC support system is simple and straightforward
Determine whether your issue is related to payments, your account, or games.
Your issue may already be answered in the frequently asked questions below.
If you can't find a solution in the FAQ, reach out via our live chat. Get instant responses in Bangla.
For complex issues, keep your support ticket number on hand and follow up via email.
If you're new to online betting or casino platforms, it's natural to have a lot of questions — how to deposit, how long withdrawals take, what the bonus terms are. We hear these every day. The 2018 WC Help Center was built for exactly this reason: so you can enjoy the experience without any hassle.
Our support team operates entirely in Bangla. We've made sure that no player — regardless of where they're from in Bangladesh — ever struggles because of a language barrier. Whether you're in Dhaka, Sylhet, Chattogram, or Rajshahi, the 2018 WC Help Center is equally open to everyone.
The most common account issues are forgotten passwords and login failures. If this happens, click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number, which you can use to set a new password. The whole process takes no more than two minutes.
Payments are a common concern, but 2018 WC makes it simple. You can make instant deposits via bKash, Nagad, Rocket, and DBBL Mobile Banking. The minimum deposit is just BDT 100, and the minimum withdrawal is BDT 500. Once you submit a withdrawal request, funds typically reach your mobile wallet within 15 minutes to an hour. If there's any delay, let us know via Live Chat and we'll look into it right away.
Bonuses can be confusing, but every bonus at 2018 WC comes with a clearly stated wagering requirement. For example, if a bonus has a 10x wagering requirement, you'll need to place BDT 10,000 in bets before you can withdraw a BDT 1,000 bonus. Full details are listed on the promotions page. If anything's unclear, just ask our support team — they're always happy to walk you through it.
KYC identity verification is mandatory at 2018 WC — and it's there to protect you. Simply submit a clear photo of your National ID or passport along with a selfie, and verification is typically completed within 24 hours. Once verified, there are no restrictions on large withdrawal amounts.
The most common game issue is a game failing to load or freezing midway. Start by refreshing the page. If that doesn't help, clear your browser cache. Still having trouble? Try the app — it often works fine even when the browser doesn't. If the problem persists, reach out to our support team and we'll do our best to resolve it within 30 minutes.
Responsible gaming is a core part of 2018 WC. We believe playing should be fun, not stressful. If you feel like you're losing control of your gaming habits, please reach out to our Help Center. We can set up deposit limits, session limits, or temporarily suspend your account if needed.
All the answers to your most frequently asked questions, in one place
